FAQs

• What time can I drop off and pick up my Pet?

  We are open for drop off and pick from 7:30am – 11am & 3:00pm – 6:00pm Monday – Friday and 9am – 12 noon Saturday & Sunday.

  Bank Holidays we are only open from 9am – 10am.

  We are closed for drop off and picks ups on the 24th, 25th & 26th December and the 1st January

  *Please note that there is an £8.00 charge to collect your pet(s) in the afternoon slot*

• What Vaccinations does my pet need?

  All cats and dogs must be fully vaccinated with their annual booster. If you are unsure, please speak to your vet. Proof of these vaccinations must be presented and checked before boarding with us.

  Failure to provide this information may result in your pet not being able to board with us.

• Does my dog need the Kennel Cough vaccine?

  Yes

  This must be administered at least 14 days prior to boarding with us. Failure to do so may result in your dog being turned away upon arrival.

• What do I need to bring with my pet?

  We require you to provide food for your pet for the full duration, Failure to do so will result in a £1.00 charge per pet per day.

  Feel free to bring any bedding, blankets or toys to make your pet feel more comfortable but we do provide these anyway if you forget. (Dogs belongings are left entirely at your own risk).

  Please note we do not require you to bring any bowls for your pets or cat litter and trays.

• My pet requires medication, can they have this with you?

  We are happy to administer any medication your pet may need (except medication that requires injections/needles). We require you to fill out an information and consent form to be able to do this and a surcharge of £1.00 per day is charged.

  Our medication information and consent form is available for you to download.

  Where possible, please provide this in its original packaging.

• My pet is Raw fed. Is this okay?

  We have both fridges and freezers to store your dogs (or cats) raw food.

• Can I view the kennels / Cattery?

  We do offer viewings or both the kennels and cattery. We want all customers to feel fully comfortable when leaving their pet with us.

  We offer viewings between the hours of 12 noon – 3pm (Monday – Friday) or 11am – 2pm (Saturday & Sunday).

  This must be arrange prior to your visit so please email us on info@harlowkennelsandcattery.co.uk to book this in.  

• What happens if my pet is ill during their stay.

  They will be assess and where needed, taken to the vets for a diagnosis and given any treatment. Where possible, we will use your own registered vet surgery, if this is not possible, then our registered vets (Medivet – Shamrock on Knarseborough road) will be called to make an appointment. We will take your pet to the vets ourselves but if this is not possible, we will require your emergency contact to do so.

  We will always try and contact you before this happens but in the case of an emergency, the welfare of your pet comes first, and we’ll take your pet to the vets.

  A consent is required upon arrival to be able to do this.